Terms & Conditions
Effective Date: November 2, 2026
Last Updated: November 2, 2026
Business Name: Kaleem Online
Website: https://www.kaleemonline.com
Email: info@kaleemonline.com
1. Introduction
Welcome to Kaleem Online ("we," "our," "us," or "the Company").
These Terms & Conditions govern your access to and use of our website, products, and professional services.
Kaleem Online is a digital marketing and technology services company offering digital solutions to individuals, businesses, startups, and organizations worldwide.
By accessing our website, contacting us, requesting a quotation, purchasing our services, or entering into a service agreement with us, you agree to these Terms & Conditions.
If you do not agree with these terms, please discontinue using our website and services.
2. Our Services
Kaleem Online provides a range of digital marketing, creative, and technology services, including but not limited to:
Digital Marketing Services
Digital marketing strategy and consultation
Social media management and marketing
Social media account management
Paid advertising and campaign management
Search engine optimization (SEO)
Online brand management
Marketing strategy and audience engagement
Creative and Content Services
Content writing and copywriting
SEO articles and blog writing
Website content and product descriptions
Social media posts and creative content
Graphic design and branding
Logo design
Video editing and short-form video creation
Website and Technology Services
Website design and development
Software development
Mobile application development
SaaS development
AI development and integration
Business automation solutions
Point-of-sale (POS) software development
Custom digital solutions.
The exact scope, deliverables, pricing, timelines, and requirements of each project will be agreed upon separately through a quotation, proposal, invoice, or written service agreement.
We reserve the right to modify, expand, suspend, or discontinue any service, subject to existing contractual commitments.
3. Eligibility and User Responsibilities
By using our website or purchasing our services, you confirm that:
You are legally capable of entering into a binding agreement.
The information you provide is accurate and complete.
You have the authority to represent yourself or the business you act on behalf of.
You will use our website and services for lawful purposes.
You will not use our services for fraudulent, deceptive, illegal, or unauthorized activities.
You are responsible for providing accurate information, necessary materials, approvals, and instructions required for your project.
4. Orders, Quotations, and Project Agreements
All service requests are subject to acceptance by Kaleem Online.
Before starting a project, we may provide a quotation, proposal, invoice, or written agreement outlining:
Description and scope of services
Project deliverables
Pricing and payment requirements
Estimated completion timeline
Number of revisions, where applicable
Client responsibilities
Other project-specific conditions.
A project is considered confirmed when the agreed terms have been accepted by both parties and any required initial payment has been received.
Any additional work outside the original scope may require a separate quotation and additional charges.
Verbal discussions or informal estimates do not override a confirmed written agreement.
5. Pricing and Payments
All service prices will be communicated through our website, quotations, proposals, invoices, or direct communication.
Unless otherwise agreed in writing:
Payments must be made according to the agreed payment schedule.
Projects may require an advance payment or deposit before work begins.
Milestone-based payments may apply to larger projects.Final deliverables may be withheld until outstanding payments are cleared.
Additional work or scope changes may incur additional charges.
5.1 Accepted Payment Methods
Kaleem Online may accept payments through:
Third-party payment providers.
Direct bank transfers.
Other payment methods specifically approved by the Company.
Clients are responsible for applicable transaction fees, currency conversion charges, and bank charges unless otherwise agreed.
5.2 Late or Failed Payments
If a payment is delayed, declined, reversed, or disputed, we reserve the right to:
Pause ongoing work.
Suspend access to certain services or deliverables.
Delay project completion.
Request settlement of outstanding balances before resuming work.
We will make reasonable efforts to communicate payment issues before taking action, except where immediate action is necessary to prevent financial loss or misuse.
6. Refunds and Cancellations
Refund eligibility depends on the nature of the service, the work already completed, and the specific terms agreed upon before the project begins.
6.1 Digital and Creative Services
For content writing, graphic design, social media management, video editing, SEO, and similar services:
Payments for completed and approved work are generally non-refundable.
If a project is canceled before work begins, an eligible advance payment may be refunded after deducting any agreed or reasonably incurred non-recoverable costs.
If work has already started, refunds may be limited to the uncompleted portion of the project.
Custom work, completed deliverables, and services already provided are generally not eligible for refunds.
6.2 Website and Software Development
For website development, application development, software, SaaS, and custom technology projects:
Payments may be divided into project milestones.
Completed and approved milestones are generally non-refundable.
Refund eligibility for incomplete milestones will depend on the work performed, expenses incurred, and applicable agreement.
Third-party expenses, licenses, hosting charges, and other non-recoverable costs may be excluded from refunds.
6.3 Subscription and Recurring Services
For recurring services, subscriptions, or monthly management packages:
Cancellation requests should be submitted before the next billing cycle.
Payments for an active billing period are generally non-refundable once services have commenced, except where required by applicable law or agreed otherwise.
Any remaining service commitments will be handled according to the relevant service agreement.
Nothing in this section limits consumer rights that cannot legally be excluded.
7. Project Timelines and Delivery
We make reasonable efforts to complete projects within the agreed timelines.
However, delivery dates may be affected by:
Delays in receiving information or materials from clients.
Late approvals or feedback.
Changes in project requirements.
Technical difficulties or unexpected development issues.
Third-party platform interruptions.
Circumstances beyond our reasonable control.
We are not responsible for delays caused by the client's failure to provide required information, access, or approvals.
Any significant timeline changes will be communicated to the client where reasonably possible.
8. Revisions and Changes
Revisions will be handled according to the specific service package or project agreement.
Unless otherwise agreed:
Clients must provide clear and consolidated feedback.
Revisions must remain within the originally agreed project scope.
New concepts, substantial redesigns, additional features, or major changes may require additional charges.
Requests made after final approval or delivery may be treated as new work.
We reserve the right to quote additional charges for work outside the agreed scope.
9. Client Responsibilities
Clients are responsible for:
Providing accurate project information.
Supplying necessary content, images, documents, and brand assets.
Providing appropriate access to social media accounts, advertising accounts, websites, and other required platforms.
Ensuring they have permission to use materials provided to us.
Reviewing deliverables and providing timely feedback.
Obtaining necessary licenses, permissions, and approvals.
Maintaining ownership or lawful authorization over their accounts and business assets.
We are not responsible for issues resulting from inaccurate information, unauthorized materials, or incomplete instructions supplied by clients.
10. Intellectual Property Rights
Intellectual property rights are important to both Kaleem Online and our clients.
10.1 Client Materials
Clients retain ownership of materials they provide, including logos, brand assets, images, text, documents, and other intellectual property.
Clients grant us permission to use these materials only as reasonably necessary to perform the agreed services.
10.2 Custom Deliverables
Unless otherwise specified in a written agreement, ownership of final custom deliverables created specifically for a client will transfer to the client after full payment has been received.
This transfer does not automatically include:
Pre-existing materials owned by Kaleem Online.
Proprietary tools, frameworks, or software components.
Third-party assets and licensed materials.
Open-source software and components governed by their respective licenses.
Reusable templates, processes, and development methods.
10.3 Portfolio and Promotional Use
We may request permission to showcase completed projects, designs, or work samples in our portfolio, website, or marketing materials.
We will not publicly disclose confidential client information or use identifiable client work for promotional purposes where the client has declined or has not provided required permission.
10.4 Third-Party Materials
Certain projects may involve stock images, fonts, plugins, themes, APIs, software libraries, or other third-party resources.
Their usage will remain subject to the applicable licenses and terms of their respective owners.
11. Digital Marketing and Advertising Disclaimer
Digital marketing results depend on multiple factors, including competition, market conditions, audience behavior, platform algorithms, advertising budgets, and campaign quality.
Although we use professional strategies and reasonable efforts to improve performance, we do not guarantee:
Specific search engine rankings.
A particular number of followers or subscribers.
Guaranteed sales, leads, or conversions.
Specific advertising results or return on investment.
Viral content or a particular level of engagement.
Permanent visibility or ranking on third-party platforms.
Clients remain responsible for their advertising budgets and any advertising charges imposed directly by platforms such as Meta, Google, TikTok, or other advertising providers, unless otherwise agreed.
12. Third-Party Platforms and Services
Our services may involve third-party platforms, including:
Google
Meta (Facebook and Instagram)
YouTube
TikTok
LinkedIn
X
Pinterest
Website hosting providers
Domain registrars
Payment providers
Other software and technology platforms.
These platforms operate independently and maintain their own policies, terms, and conditions.
We are not responsible for:
Third-party platform outages or service interruptions.
Changes to platform algorithms or policies.
Account suspensions, restrictions, or bans imposed by platforms.
Changes in third-party pricing or service availability.
Losses resulting from third-party technical failures.
We will make reasonable efforts to provide support when third-party issues affect an agreed project.
13. Confidentiality and Data Protection
We respect the confidentiality of client information, business materials, account credentials, and project documents.
We take reasonable measures to protect information shared with us and use it only for legitimate business purposes and service delivery.
We do not sell client information or confidential business materials.
Our collection and handling of personal information are explained in our Privacy Policy:
https://www.kaleemonline.com/privacy-policy
Clients should avoid sharing unnecessary sensitive personal information or financial credentials through unsecured communication channels.
14. AI-Generated Content and Technology
Some projects may involve artificial intelligence tools, automation platforms, AI integrations, or machine-assisted workflows.
Where applicable, we may use such technologies to assist with content creation, development, research, design, analysis, or automation.
We make reasonable efforts to review and improve deliverables. However, AI-assisted outputs may occasionally contain inaccuracies, limitations, or unexpected results.
Clients are responsible for reviewing and approving deliverables before using them in regulated, legal, medical, financial, or other sensitive contexts.
Any specific requirements concerning AI usage, disclosure, ownership, or confidentiality should be agreed upon separately where necessary.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Kaleem Online shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, data, or anticipated savings arising from the use of our website or services.
Our responsibility for direct losses arising from a specific project will be determined in accordance with the applicable service agreement and governing law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
16. Indemnification
To the extent permitted by applicable law, clients agree to indemnify and hold Kaleem Online, its representatives, and service providers harmless from third-party claims, losses, damages, and reasonable expenses arising from:
Materials or content supplied by the client that infringe third-party rights.
The client's unlawful or unauthorized use of our services.
False or misleading information supplied by the client.
The client's violation of applicable laws or third-party platform policies.
This provision does not apply to the extent that a claim results from our own unlawful conduct or other circumstances for which liability cannot legally be excluded.
17. Suspension and Termination
We reserve the right to suspend or terminate services where:
A client violates these Terms & Conditions.
Payments remain outstanding.
A client uses our services for unlawful activities.
A client provides fraudulent or misleading information.
Continued service would create legal, security, or operational risks.
Where reasonably possible, we will provide notice and an opportunity to resolve the issue.
Upon termination, outstanding payments, completed work, refunds, intellectual property rights, and other obligations will be handled according to the applicable service agreement and these Terms.
18. Website Use and Prohibited Activities
You agree not to:
Use our website for illegal or fraudulent purposes.
Attempt unauthorized access to our website or systems.
Distribute malware or malicious software.
Interfere with website functionality or security.
Copy or reproduce our website content without authorization.
Misrepresent your identity or business.
Use our website to distribute harmful, abusive, or misleading material.
We reserve the right to restrict access where misuse or security threats are identified.
19. Force Majeure
Kaleem Online shall not be held responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, internet or telecommunications failures, power outages, government restrictions, wars, civil disturbances, cyberattacks, widespread technical failures, and interruptions affecting third-party platforms.
We will make reasonable efforts to resume affected services when circumstances permit.
20. Governing Law and Dispute Resolution
These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan, subject to mandatory consumer protection and other applicable laws in the jurisdictions where our clients reside.
In the event of a dispute, both parties should first attempt to resolve the matter through good-faith communication and mutual discussion.
If a dispute cannot be resolved amicably, it may be referred to the competent courts or other appropriate dispute-resolution mechanisms, as permitted by applicable law.
Nothing in this section removes any mandatory legal rights available to consumers under their local laws.
21. Changes to These Terms
We reserve the right to update, modify, or revise these Terms & Conditions at any time.
Changes will be published on this page with an updated "Last Updated" date.
Your continued use of our website after changes are published constitutes acceptance of the revised terms to the extent permitted by applicable law.
For ongoing projects, the terms of an existing written agreement will continue to apply unless both parties agree otherwise or applicable law requires a different result.
22. Contact Information
If you have questions, concerns, or requests regarding these Terms & Conditions, please contact us.
Business Name: Kaleem Online
Website: https://www.kaleemonline.com
Email: info@kaleemonline.com
Contact Page: https://www.kaleemonline.com/contact
We will make reasonable efforts to respond to inquiries within an appropriate timeframe.
© 2026 Kaleem Online. All Rights Reserved.