Refund & Cancellation Policy
Effective Date: November 2, 2026
Last Updated: November 2, 2026
Business Name: Kaleem Online
Website: https://www.kaleemonline.com
Email: info@kaleemonline.com
1. Introduction
At Kaleem Online, we are committed to delivering professional digital marketing, creative, and technology services while maintaining transparency and fairness in our business relationships.
This Refund & Cancellation Policy explains the conditions under which clients may request cancellations, refunds, or adjustments to payments made for our services.
By purchasing or engaging our services, you acknowledge that you have read and agreed to this policy, along with our Terms & Conditions.
2. Scope of This Policy
This policy applies to all services offered by Kaleem Online, including but not limited to:
Digital Marketing Services
Social media management and marketing
Search engine optimization (SEO)
Paid advertising and campaign management
Digital marketing consultation
Brand management and online promotion
Creative and Content Services
Content writing and copywriting
SEO articles and blog writing
Graphic design and branding
Logo design
Social media posts and creative content
Video editing and video creation
Website and Technology Services
Website design and development
Software development
Mobile application development
SaaS development
AI development and integration
Business automation solutions
POS software development
Custom digital solutions.
Refund eligibility depends on the type of service, project status, work completed, and the specific agreement between Kaleem Online and the client.
3. General Refund Conditions
We aim to maintain a fair and transparent refund process.
The following general conditions apply:
Refund requests must be submitted in writing to info@kaleemonline.com.
Refund eligibility will be evaluated based on the work completed and the agreed project scope.
Payments for completed and approved work are generally non-refundable.
Payments for work not yet performed may be eligible for a partial or full refund, depending on the circumstances.
Non-recoverable third-party expenses may be deducted from eligible refunds.
Any special refund arrangements agreed upon in writing will take precedence, subject to applicable law.
Nothing in this policy limits refund or cancellation rights that cannot legally be excluded.
4. Advance Payments and Deposits
Some projects require an advance payment or deposit before work begins.
Advance payments help reserve project time, allocate resources, and initiate the agreed work.
Our general approach is:
If a client cancels before work begins, an eligible advance payment may be refunded after deducting any agreed or reasonably incurred non-recoverable expenses.
If work has already started, the refundable amount may be reduced according to the work completed and resources committed.
Payments corresponding to completed project milestones are generally non-refundable.
Any remaining balance will be assessed according to the project agreement.
The specific deposit and payment conditions will be communicated before a project begins.
5. Refund Policy for Digital Marketing Services
Digital marketing services may involve continuous planning, account management, campaign setup, content creation, and performance monitoring.
This category includes social media management, SEO, paid advertising, and digital marketing consultation.
5.1 Social Media Management
For social media management packages:
Payments for active service periods are generally non-refundable once work has commenced.
If cancellation is requested before the service period begins, an eligible refund may be considered.
Completed posts, graphics, videos, captions, scheduling, and other delivered work are generally non-refundable.
Partial refunds may be considered for services that have not yet been performed.
Unused service days or deliverables are not automatically refundable unless agreed otherwise.
5.2 SEO and Digital Marketing Campaigns
SEO and digital marketing require ongoing work and may involve research, strategy development, optimization, reporting, and campaign management.
Completed audits, research, strategies, and optimization work are generally non-refundable.
Payments for ongoing work already performed are non-refundable.
Unperformed work may be eligible for a partial refund.
We do not guarantee specific search rankings, traffic levels, leads, or sales.
5.3 Paid Advertising Campaigns
For advertising management services:
Our management and setup fees are separate from advertising platform charges.
Advertising budgets paid directly to platforms such as Google or Meta are generally outside our control.
Once advertising budgets have been spent by the relevant platform, those amounts cannot be refunded by Kaleem Online.
Unspent advertising funds held by a third-party platform are subject to that platform's refund and payment policies.
Completed campaign setup and management work is generally non-refundable.
6. Refund Policy for Creative and Content Services
This category includes content writing, copywriting, graphic design, logo design, social media creatives, and video editing.
The following conditions apply:
Completed and delivered content is generally non-refundable.
Approved designs, graphics, videos, and written materials are generally non-refundable.
Refunds may be considered if work has not started.
If a project is canceled after work has started, any eligible refund will account for work completed and non-recoverable expenses.
Revisions will be handled according to the agreed service package or project scope.
Clients should provide clear requirements and reference materials before work begins to minimize misunderstandings.
7. Refund Policy for Website and Software Development
Website development, software development, mobile applications, SaaS solutions, AI integrations, and custom technology projects may involve significant planning and development resources.
For these services:
Projects may be divided into milestones with separate payments.
Completed and approved milestones are generally non-refundable.
Refund requests for incomplete milestones will be evaluated based on the work performed and expenses incurred.
Third-party licenses, hosting charges, domain registrations, APIs, plugins, software subscriptions, and other non-recoverable costs are generally excluded from refunds.
Custom development work already completed is generally non-refundable.
Any project-specific refund conditions will be communicated in the applicable proposal or development agreement.
8. Monthly and Recurring Services
For monthly packages, subscriptions, or recurring digital services:
Clients may request cancellation before the next billing cycle.
Cancellation will generally take effect at the end of the current paid billing period unless otherwise agreed.
Payments for an active billing period are generally non-refundable once services have commenced.
Future recurring payments will be stopped after an accepted cancellation request.
Any outstanding payments for services already provided remain payable.
Clients should submit cancellation requests sufficiently in advance of their next scheduled billing date.
9. Cancellation Policy
Clients may request cancellation of a project or service by contacting us at:
Email: info@kaleemonline.com
Cancellation requests should include:
Client or business name
Order or project reference, if available
Service purchased
Reason for cancellation
Relevant payment information.
Upon receiving a cancellation request, we will review the project status and determine any outstanding obligations, completed work, and potential refund eligibility.
Cancellation does not automatically entitle a client to a full refund.
10. Cancellation by Kaleem Online
In certain circumstances, we may need to cancel or discontinue a project or service.
Possible reasons include:
Non-payment or repeated payment delays.
Failure to provide necessary information or approvals.
Client misuse of services.
Illegal or unauthorized project requirements.
Violations of our Terms & Conditions.
Circumstances beyond our reasonable control.
If we cancel a project for reasons attributable to us, we will assess any eligible refund for the portion of services not delivered, subject to the applicable agreement and law.
11. Non-Refundable Costs and Expenses
Certain costs may be non-refundable once incurred.
These may include:
Advertising expenditure already spent.
Domain registration and renewal charges.
Website hosting fees.
Third-party software subscriptions.
Premium plugins and themes.
Stock images, fonts, and licensed resources.
API usage charges.
Payment processing and transaction fees, where non-recoverable.
Other approved third-party services and expenses.
We will communicate relevant third-party costs where reasonably possible.
12. Chargebacks and Payment Disputes
If you have a concern about a payment or service, we encourage you to contact us before initiating a payment dispute or chargeback.
We will make reasonable efforts to investigate and resolve legitimate payment concerns.
Submitting a chargeback does not automatically cancel outstanding contractual obligations.
We reserve the right to provide relevant invoices, project records, communication history, and delivery evidence to payment providers when responding to legitimate payment disputes.
Nothing in this section restricts your legal rights to dispute an unauthorized or incorrect transaction.
13. Refund Processing Time
Once a refund has been approved:
We will initiate the refund through the original payment method where reasonably possible.
Refund processing times depend on the payment provider, bank, or financial institution.
Direct bank transfer refunds may require additional verification.
Currency conversion differences and third-party banking charges may affect the final amount received.
We will communicate the refund status to the client when reasonably possible.
14. How to Request a Refund
To request a refund or cancellation, contact us using the following details:
Business Name: Kaleem Online
Email: info@kaleemonline.com
Website: https://www.kaleemonline.com
Contact Page: https://www.kaleemonline.com/contact
Please include your order details, payment reference, service information, and reason for the request.
We aim to acknowledge refund inquiries within 3 business days and provide a decision or an update within 7 business days, depending on the complexity of the request.
Approved refunds will be processed as described in Section 13.
15. Exceptions and Consumer Rights
This policy is subject to applicable consumer protection, payment, and other legal requirements.
Where mandatory laws provide consumers with additional cancellation, withdrawal, or refund rights, those rights will take precedence over any conflicting provision of this policy.
Any exceptions or special refund arrangements will be handled on a case-by-case basis.
16. Changes to This Policy
Kaleem Online reserves the right to update, modify, or revise this Refund & Cancellation Policy at any time.
Changes will be published on this page with an updated "Last Updated" date.
We encourage clients and website visitors to review this policy periodically.
For ongoing projects, any separately agreed refund or cancellation terms will continue to apply unless both parties agree otherwise or applicable law requires a different result.
17. Contact Information
For questions, refund requests, or cancellation inquiries, please contact us.
Business Name: Kaleem Online
Website: https://www.kaleemonline.com
Email: info@kaleemonline.com
Contact Page: https://www.kaleemonline.com/contact
We appreciate your business and remain committed to providing transparent, reliable, and professional digital services.
© 2026 Kaleem Online. All Rights Reserved.